Monread CRM- Expert Zoho Services for Ireland & the UK

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Zoho Desk: Why We Love It, What Drives Us Nuts, and How to Fix It

Zoho Desk: Why We Love It, What Drives Us Nuts, and How to Fix It

By Justin J. Smal

Zoho Desk is a powerful helpdesk/customer service tool - but it’s not perfect. Here’s what we love, what frustrates us, and how to make it work even better for your team
02/09/2025 12:09 PM - Comment(s)
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Retention First: How the Zoho Suite Turns Sales into Long-Term Customer Loyalty

Retention First: How the Zoho Suite Turns Sales into Long-Term Customer Loyalty

By Justin J. Smal

Retaining customers is 5–7x cheaper than acquiring new ones. Learn how Zoho CRM, Desk, Campaigns, Books, and Inventory create a connected ecosystem that drives loyalty, boosts repeat sales, and builds long-term profitability across retail, software, and manufacturing industries.
19/08/2025 11:21 AM - Comment(s)
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How Monread CRM built a successful Zoho consultancy ​practice in Ireland and the UK.

How Monread CRM built a successful Zoho consultancy ​practice in Ireland and the UK.

By Justin J. Smal

"I’m joined by Director Eileen Keane and CEO Justin J. Smal, from Monread CRM. We trace their stories from how they started Monread CRM, their discovery of Zoho as an all-encompassing solution and their growth to become the leading Zoho consultants in the UK and Ireland."

- Aniruddh.m...

24/06/2019 01:45 PM - Comment(s)
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