Exceptional Customer Service

Zoho Desk

Optimize your customer service operations.

Elevate the customer experience.

Powered by Zoho.
Delivered by Monread CRM.

Designed to help focus on what really matters

With its intuitive interface and customizable workflows, Zoho Desk is the perfect solution for businesses of all sizes that want to deliver exceptional customer service and build strong customer relationships.

ORGANIZE. RESPOND. COLLABORATE. MONITOR. ANALYZE. IMPROVE.

For Agents

The Right Tools To Be More Productive.

Focus on tickets that need attention.

Focus on the customer.

For Managers

See The Complete Picture.
Track all your key metrics for quick and agile decision making.

For Customers

Easy Access To Customer Portal.

Build your KNowledge base so your customers can find answers, on their own.

Great Features. Geat Results.

Close Tickets. Open Happiness.

Give your team the best tool to help customers while automating frequent tasks.

Don't Improvise. Improve.

Identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One Company. One Team.

Bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience. Delivered.

When your customers reach out, be available via a variety of channels - email, phone, live chat, social media and more.

Help Yourself

Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Your Help Desk. Fully Integrated.

Zoho Desk understands the uniqueness of your business. Built so you can customize and integrate it with other apps with ease.

Support. In The Palm of Your Hand

Provide Top-notch Support. Wherever You Are.