• Customer Service at the Heart of Your Business

    Zoho Desk

    Fully context-aware support software. Integrated with Zoho CRM.

    Zoho Desk is ready. Are you?

Save the World from Bad Customer Service.

Zoho Desk is web-based customer service software, designed to help you focus on what really matters – your customer.


Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

ORGANIZE. RESPOND. COLLABORATE. MONITOR. ANALYZE. IMPROVE.

Deliver Unmatched Customer Service

Try Zoho Desk's Enterprise Plan for free. No Credit Card Required.

From €12 AGENT/MONTH Billed Annually. €15 month-to-month.
Forever Free Plan: 3 Agents

For Agents

The Right Tools To Be More Productive.

Focus on tickets that need attention. 

Focus on the customer.


For Managers

See The Complete Picture.
Track all your key metrics for quick and agile decision making.

For Customers

Easy Access To Customer Portal.

Build your KNowledge base so your customers can find answers, on their own.

Great Features. Geat Results.

Close Tickets. Open Happiness.

Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

Don't Improvise. Improve.

Identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

One Company. One Team.

Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Convenience is Key.

When your customers reach out, be available via a variety of channels - email, phone, live chat, social media and more.

Self Help.

Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Your Help Desk. Fully Integrated.

Zoho Desk understands the uniqueness of your business. Built so you can customize and integrate it with other apps with ease.

Support. In The Palm of Your Hand

Provide Top-notch Support. Wherever You Are.

FREE

0
3 Free Agents



Email Inbox & Web-form

Work Modes

Customizable Help Center

Knowledge Base

Community Forums

Re-Branding

Domain Mapping

Priority SLAs

Basic Reports

Agent Dashboards

Manager Dashboards

Ticket Overview Dashboard

The Team Feed

Remote Support (for one user)

PROFESSIONAL

12
Per agent/month billed annually

€15 month-to-month 

plus tax, as applicable.

Everything in Free+

Multi-channel Support

Helpdesk Automations

Multi-department Management

Advanced SLAs w/ Business Hours

Two-way data sync with Zoho CRM

Customer Happiness Ratings

Cloud Telephony using Twilio

Advanced Reports & Dashboards

Zoho BugTracker Integration

Remote Support




ENTERPRISE

12
Per agent/month billed annually

€15 month-to-month 

plus tax, as applicable.

Everything in Professional+

Multi-brand Help Center

Scheduled Reports

Cross Department Reports

Contract Management

Custom Ticket Templates

Role Based Access Control

Cloud Telephony w/ IVR

Live Chat Support

Remote Support




You can upgrade, downgrade or cancel at any time you want to.

Some of Our Clients

Zoho Do the Technology. We Do the Understanding

As Zoho's #1 Premium Partner in Ireland & the UK, we at Monread CRM can help you customize & implement your Zoho Campaigns to meet your unique needs.  

We make it our business to ensure that Zoho Campaigns fits your digital marketing requirements.

Over 30 Million People are Using Zoho. Shouldn't You Be Using Zoho?

​Deliver Unmatched Customer Service.

Try Zoho Desk's Enterprise Plan for free. No Credit Card Required.

From €12 AGENT/MONTH Billed Annually. €15 month-to-month.
Forever Free Plan: 3 Agents