Zoho Support Options
Technical Support
Turning your Zoho dreams into reality
Customer Success Packages
Flexible, banked hours you can use for anything you need: consultancy, training, workflow automation, reporting/dashboards, integrations, minor customisation.
How it works
- 10, 20 or 40-hour packs; time tracked to the minute.
- Priority scheduling; one point of contact.
- Use hours across teams (sales, marketing, service, finance).
- Never Expires (unless hours have been used)
Great for: planned improvements, refresher training, quick enhancements without raising a project.
Buy Your Customer Success Package
Managed Service
Proactive, Ongoing Care
What’s included
Proactive monitoring & admin
Backlog grooming and roadmap reviews (monthly/quarterly)
Release management & change control
KPI dashboards & recommendations
Regular training refreshers & adoption support
SLA with priority response and scheduled time blocks
Best for: SMEs and enterprises that want predictable capacity and continuous improvement.
Request Managed Service Proposal
Which option is right for me?
Technical Support
I have an issue right now
Customer Success
I want expert help on demand
Managed Service
I want ongoing, proactive improvement
Why Use Monread CRM for Your Zoho Support?
30+ years in business solution, 16+ years specialising in Zoho, 700+ projects delivered, local teams in Ireland & UK.
