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  • The ultimate customer engagement suite.

    Customer Engagement with Zoho CRM Plus 

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One suite for all your customer facing teams.

Zoho CRM Plus. The omnichannel Engagement Suite by Zoho. Delivered by Monread CRM.
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Zoho CRM Plus

Customer context across all touch points.

Unlike other approaches that involve separate products, Zoho CRM Plus is a tightly integrated, all-in-one customer engagement suite. Give your customer-facing teams a 360-degree, contextual view of your customers across all touch points to provide a seamless and consistent experience at every stage of the customer journey.
Zoho CRM Plus. The Omnichannel Engagement Suite by Zoho. Delivered by Monread CRM.

More than CRM ...

Zoho CRM Plus is a powerful and unified customer experience platform. It is the perfect Omnichannel solution that empowers you to effectively reach out and engage with your customers right where they are. 


Combined with powerful analytics,  this unique platform allows you to keep track of every customer interaction within a single interface, helping you increase productivity across the business and improve customers' satisfaction.

Engage

Deliver a contextual and engaging customer experience across every customer touchpoint - phone, email, live chat, surveys,  media and support tickets.

Analyse

To get a clearer picture of your customer, your data needs to work together. Collect, analyze and act upon your customer data across channels in real time.

Collaborate

Create a connected ecosystem for all of your teams to work together on client projects, marketing campaigns, and customer conversions.

Efficient

Your teams operate differently, but the end goal is the same. Boost team productivity and efficiency with customer-centric context for every activity.

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Omnichannel Customer Engagement

Zoho CRM Plus. The Omnichannel Engagement Suite by Zoho. Delivered by Monread CRM.

Todays Customer Engagement

Customer Engagement has evolved significantly due to advancements in technology and changes in customer expectations. Today's customer engagement is characterized by personalised, proactive, and multi-channel interactions, with a focus on building relationships, empowering customers, and leveraging technology to deliver exceptional experiences.

Multi-Channel Interaction

Customers engage with businesses through various channels such as websites, social media platforms, mobile apps, email, live chat, and phone. They expect a seamless and consistent experience across these channels, allowing them to choose the most convenient and preferred method of interaction.

Omnichannel Experience

Customers engage with businesses through various channels such as websites, social media platforms, mobile apps, email, live chat, and phone. They expect a seamless and consistent experience across these channels, allowing them to choose the most convenient and preferred method of interaction.

Social Media Engagement

Social media platforms are significant channels for customer engagement. Customers share their experiences, feedback, and questions on social media, expecting prompt responses from businesses. Social media listening and engagement have become essential for managing customer relationships and reputation.

Community Building

Businesses foster customer engagement by creating online communities and forums where customers can connect, share experiences, ask questions, and provide insights. These communities facilitate peer-to-peer support, create brand advocates, and foster a sense of belonging among customers.

Self-Service

Customers increasingly prefer self-service options to find information, make purchases, and resolve basic inquiries independently. Businesses should provide comprehensive knowledge bases, FAQs, tutorials, and interactive tools to empower customers to find answers and accomplish tasks on their own.

Single Customer View

There needs to  be a a customer relationship management (CRM) platform providing a single view of each customer's interactions, history, and preferences. This enables the entire team, such as customer service representatives, sales, or administrators to have complete context and deliver personalized and relevant support.

Personalisation

Customers expect personalized experiences tailored to their preferences, needs, and past interactions. Businesses utilize data and analytics to understand customer behavior, demographics, and preferences, enabling them to deliver relevant and targeted content, recommendations, and offers.

Feedback and Reviews

Customers actively provide feedback and reviews on various platforms, influencing the buying decisions of others. Businesses actively seek customer feedback, respond to reviews, and use feedback to improve products, services, and customer experiences.

Proactive Communication

Businesses must proactively reach out to customers through automated notifications, personalized emails, and SMS alerts to provide updates, offers, and important information. Proactive communication helps businesses stay engaged with customers, anticipate their needs, and addressissues before they arise.

Cross-Department Collaboration

Customer Engagement requires collaboration and communication between various departments within a business. Customer feedback, insights, and issues should be shared across sales, marketing, product development, and customer support. This helps in identifying and resolving customer pain points, improving products/services, and delivering a unified customer experience.

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