Upgrade to Premium
Has your business grown and evolved? Are you facing different challenges within your business? If so, there has never been a better time to buy GoldMine Premium. Along with Sales and Marketing functionality, Premium Edition provides a number of additional benefits to CRM users, including case management, Dashboards and Outlook integration
Here are a few of the reasons for you to consider buying the latestGoldMine solution – GoldMine Premium
With a complete set of CRM Dashboards included in GoldMine Premium Edition 9.0, you now can view all your CRM processes in an easy to use graphical or grid interface. Unlike other CRM solutions, GoldMine Dashboards are embedded within the application, and there is no need to leverage third party dashboard products. GMPE provides clients with a set of configurable dashboard tools to edit or enhance any dashboard provided in GMPE 9.0. With the addition of dashboard components which are accessible from anywhere in GMPE, you gain instant access to client and process information such as opportunities, campaigns, cases or activities. Not only can you view information about a contact, opportunity or other specific piece of CRM data, you can also create completely new dashboards to match your exact business needs. GMPE Dashboards are action oriented, meaning you can drill down from any dashboard to further filter the data view, and you can even drill down into the actual transaction records themselves ... no more static dashboards!
Besides having it's own e-mail client, GoldMine Premium Edition 9.0 provides out of the box integration with the world’s most commonly used activity and email management tool, Microsoft® Outlook®. With this robust integration, you are provided a real-time preview of GoldMine information directly from Outlook without having to switch back and forth between the two applications helping to improve adoption time and usage rates. GoldMine information is not only viewable from Outlook, but you can drill down into that GoldMine record for edits or further business followup. Training is now easier since both user paradigms are consistent. This quick, detailed view and access of important record information, such as contact details, pending or historic activities, enables greater knowledge and quicker response time from users to clients.
With Case Management included in GoldMine Premium Edition, you now can control the entire customer lifecycle in one application. You can manage your customers from the campaign and lead stages, on to sales and opportunity management, then into servicing and supporting of those customers, with management and reporting capabilities prevalent throughout the solution. Case Management functionality includes case tracking, Case Management (escalations, reassignment, etc.), Activity and History Tracking, Knowledge Base searching, and Visual alerts to help support staff manage and resolve their cases more efficiently.
Use the Knowledge Base functionality in GoldMine Premium Edition to store key items for your support organisation. From storing commonly found issues to company announcements, the content repository provides users with the most updated information. Providing access to the Knowledge Base allows you to bring new employees up to speed quickly, all the while insuring consistent and accurate support for your customers.
Never again will you have a sales meeting hijacked due to a support issue that you were not aware of. From marketing to sales to support to management, you now have a full view into customer interactions. Your sales force can now meet customers with confidence, as they are able to view any outstanding cases that a customer or prospect may have.
Leverage the Loyalty Factor
We have all heard statistics about how much more expensive it is to acquire a new customer than it is to retain one. Some studies show that it may be as high as 7-10 times more expensive to get a new customer. It is now more important than ever that you focus on turning your service and support organisations into revenue generation engines, and moving them away from merely being a cost centre. GoldMine Premium Edition helps you understand and leverage your most loyal customers since their entire customer lifecycle information is stored in one solution.
If a company is utilizing Smartphones as a mobile business tool, the GMPE 9.0 integration with Outlook allows these Smartphone users to gain a mobile advantage since emails and calendaring items are integrated with GoldMine and Outlook. With the GMPE 9.0 integration with Outlook coupled with existing tools that synchronize calendars between Outlook and smartphones, users can see key contact information when viewing an appointment on their smartphones. In addition, email notifications sent within GoldMine for events such as case assignments can now be delivered directly to the recipient’s corporate email account, to be viewed on a smartphone for immediate action.
If you need to modify existing reports or create your own reports, you can use Crystal Reports XI report writer. Leverage Crystal Reports’ powerful reporting tools to put you in position to make proactive business decisions. Utilise proven reporting tools that are included along with GoldMine Premium Edition.
Auto Complete features allow users to enter data more accurately and quickly in GoldMine Premium Edition. Now when you enter the first letter of an entry in a pick list, the application offers up the auto fill entry for you. Reporting is more consistent, as the application provides companies peace of mind about the overall quality of their data. Along with the obvious data quality benefits, the application improves overall user efficiencies with the ‘quick’ entry of data provided with the auto complete feature.
GoldMine Premium Edition provides users with tools to enhance overall productivity. With the addition of a Contact Search box that remains in the navigation window regardless of where you are in the application, you can always find contacts quickly and easily. Imagine never having to tell a customer “Hold on while I pull up your record” again. We have also added a context sensitive pane to the user interface that allows you to see recently viewed records depending on where you are in the application. These features help your users stay on track regardless of any interruptions that they may encounter during the day.
Users have always asked for quicker and easier ways to filter or group lists without having to run a separate report. Now in GoldMine Premium Edition, grid controls have been dramatically improved to provide robust grouping and filtering capabilities. You can now summarise information, further filter that information, or group information with a few clicks or drag and drop functionality. If you are headed to a particular city to meet with a contact, you can now quickly drag the city name into the grouping area, and get a complete view of contacts by city. This can all be done from within GoldMine Premium Edition, thus reducing dependencies on running additional reports.
The key to your productivity is helping you get the most out of each and every day. Having all customer information is handy, but all this information can also hinder your ability to have an efficient workday. In order to streamline each and every day, the Daily Activity Management features of GoldMine Premium Edition have been enhanced. A powerful activity list tree has been added so users can quickly access open and closed activities, as well as email communications, all with the click of a button. Support for multiple alarms in one application window has also been included in Premium Edition. No longer will multiple windows open up when multiple alarms come up in the application.
For easier access and searching on GoldMine data the options shown in the “Search by” list in the Contact Search Center can be reduced to improve usability. In addition, to simplify searching for contacts, the Last Name field is now an option in the search list drop down of the Contact List. For consistency, the search list selection in the Contact List is now retained between sessions, so the preferred method of searching is kept automatically, saving time and data retrieval efforts. For additional usability enhancements, when the SQL Query Editor is used in the Contact Search Center, GoldMine clearly shows an error message to the user if the SQL query syntax is incorrect. GoldMine Calendar users now have the ability to add or remove users from an existing activity record for better activity management. Calendar users also have the ability to schedule recurring activities with no end date and choose to either open the activity record or the associated contact record when they double click a calendar item for quicker access to data.
GMPE 9.0 supports Microsoft® Windows® 7 both 32-bit and 64 bit versions, as well as, Microsoft® Windows Server® 2008 R2 64-bit Server O.S. These additions help expand the IT infrastructure and additional platform support for Microsoft. Stay ahead of the curve by using the latest GoldMine Premium Edition on the newest Microsoft products.
For more information on GoldMine Premium contact Monread CRM
