Telesales

Integrated Telephony Solutions for GoldMine.

GoldMine and FrontRange Voice is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system and your GoldMine Customer Relationship Management (CRM) system. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

The Power of Two

FrontRange has long provided CRM solutions to increase sales, improve marketing tactics, and help companies analyse and communicate with their best customers and prospects more efficiently. FrontRange Voice is designed from the ground up to provide productivity for the Goldmine users. FrontRange Voice includes an advanced, software-based IP telephone system with Unified Messaging, Auto Attendants, inbound and outbound productivity applications as well as easy to use management.

Features:

• Click to Dial - Increase GoldMine user productivity by offering click to dial out of GoldMine contact records and with automatic tracking of calling activity in the customer record
• Screen Pops - Help your customers provide better service when inbound calls ring and automatically trigger a screen pop of GoldMine customer information to their desktop PC
• Better Campaign management - Simplify your customer's outbound calling campaigns with an automated preview dialling application (list management, call distribution, status reporting)
• Pop Telemarketing Calling Scripts - Increase effectiveness of outbound calling groups with Automated Script Pops that maximise outbound sales campaign performance.
• Powerful VoIP Softswitch - Complete IP business telephone system is included as the foundation of FrontRange Voice.
• Unified Voice Messaging - Be notified of your voicemails via email, and listen to them there. Listen to your emails from your phone.
• Web-based application builder - Change the Auto Attendant messaging to your customers or adjust call
  routing options with this easy-to-use GUI application.
• Integration with business applications - Seamlessly integrates with 6.7 and later version of GoldMine® CRM as standard.
• Conversation recording tools - Simply click a button to record appropriate conversations such as a transaction or customer complaint and attach them to customer records for later review.
• Self management and reporting CRM solutions - Simplified Web based management and reporting eliminates the need for expensive 3rd party support.

Key Benefits

• Increase sales with automated preview dialling
• Help your business deliver a better customer experience with simplified call routing
• Standards based VoIP solutions leverage your existing infrastructure
• Make your business more competitive with a complete, fully integrated solution
• Future proofs your business with a software-based CRM solution

For more information on GoldMine Voice contact us