GoldMine Voice

Comprehensive IP Business Telephony & Call Centre Management

FrontRange Voice — the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call centre for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimise equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing.

Office Phone
Access traditional and Internet phone services from one system while deploying a feature-rich IP-PBX business telephone system, VoIP, interactive voice response (IVR), auto attendants, softphone/agent dashboard, unified voice and email messaging, and more.

• Desktop Handsets
• PC Soft Phone
• Unified Messaging

Support Desk
Lower call volume, increase first-line resolution, and lower costs. Choose from a comprehensive service management suite. Efficiently log call tickets, enable customer voicemail ticket generation and password resets, and more!

• Screen "Pop" Information
• Self Service Management
• Skills Based Routing

Telesales
FrontRange Voice is the only telephony system with integrated customer relationship management (CRM). You can manage the customer's experience and leverage your information with each call.

• Automated Dialler
• Call Scripting
• Call Routing

Remote Users
Get the right call to the right person, regardless their physical location. From a single server, use VoIP to extend advanced telephony features to remote offices, telecommuters, and mobile workers.

• At Home Agents
• Outsourced Agents
• Distributed Facilities

For more information on FrontRange Voice contact us